Service Engagement Manager Jobs North UK
Location: North UK
Service Engagement Manager Jobs North of the UK
Service Engagement Manager Jobs Lincoln, Leeds, Middlesborough
Flame Health is looking for a service engagement manager to join our fantastic client who is the leading provider of NHS-funded ophthalmology services in England.
As the main point of contact for our client's team you will be highly visible within the community surrounding each location, and work with partners to build local relationships and referrer engagement plans (e.g. Opticians, GPs, Referral Management Centres, LOCs), promoting services and patient choice to deliver referral volumes.
You will quickly build strong and effective working relationships with Partners and their teams locally, key support office teams and support teams, as well as a solid and practical understanding of the local referral community around each of the services that you support.
This will enable you to understand the local referral process and its benefits to all parties and the patient, and how best to proactively engage with the local referral community in order to support the delivery of the referral numbers required to achieve the agreed sales and profit plans.
To ensure there is the required mix of referrals for all services available, including a high mix of cataract referrals in order to deliver against the locally agreed business plans.
Work with local partners and their teams to build and implement robust, ongoing referrer engagement programs
To clearly promote the benefits of the referral system and the services available
To regularly analyse referral data to identify services that may need extra support with engagement and marketing plan delivery, and support with creating and implementing bespoke plans
To develop “toolkits” and best practice to grow referrals and to combat local competition in collaboration with the local partners and their team
Work with the local “Services” to drive business improvement and innovation through the delivery of effective meetings/seminars that engage and influence referrers.
Support the clinical partners with virtual and face-to-face seminars ensuring they are part of the engagement plans.
Operate as the conduit for two-way communications between the local service and support office, championing Partners and their referral needs, procuring support office expertise and taking ownership to resolve issues on behalf of Partners where possible, escalating to Head of Referrals and Private as necessary.
Supporting new Partners with engaging with referral management services, GPs, and local opticians in the local area to promote their business and help them to build sustainable relationships which will aid business growth over time.
Provide ‘intensive care’ support in the weeks running up to and immediately after opening and be on hand to support on the ground locally as needed.
Work with local partners to create plans to deliver ongoing referrer engagement using a mixture of engagement methods at appropriate intervals over the first 12 months of the new opening to maintain traction and awareness amongst the referral community and to support ongoing business growth.
Support in geographical areas other than your undesignated area in the event of an urgent, unexpected need arising to support the partners and the wider team
Invest time to ensure your own personal development is integrated into personal objectives/goals and that your personal development plan is both challenging and reviewed on a regular basis.
EXPERIENCE & KNOWLEDGE
Working in a healthcare services environment, preferably in optics or ophthalmology services
Working in event management
Developing and implementing plans to deliver targets and business growth
Experience in promoting a service to multiple clients and onboarding new clients
Experience in managing and maintaining relationships with existing clients and quickly building positive, robust relationships with new clients
Working in the field with extensive travel.
Working as a remote worker
SKILLS & PERSONAL ATTRIBUTES
Ability to motivate, challenge and engage individuals and teams
Strong verbal and written communicator, who is able to build strong trusting relationships internally and externally
Strong organisational skills
Self-starter who is comfortable working in a fast moving, results orientated organisation independently
Can analyse data identifying areas of strength and opportunity
Able to effectively prioritise and execute things in a timely way and to deadlines
Computer literate (including Word, PowerPoint, Excel)
Presenting to small and larger groups
Facilitating and chairing of meetings
Organisation and planning events
For more information on this Service engagement manager opportunity, please contact Flame Health on 07726 359 264 alternatively email email@example.com
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