Patient Safety Manager

Job Ref:
Employment Type:
., By Location, London, Pharmacy, Regional Manager
Date End:
Start Date:
Job Description:

Patient Safety Manager - East of England (Newcastle, Leeds, Lincolnshire, North Derbyshire, Suffolk and Norfolk)

Band 8a - 8b Depending on experience  

Our client is one of the leading providers of NHS-funded ophthalmology services in England.

They provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. They deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. 


The post-holder will work as part of the Quality and Patient Safety Team supporting activities across all areas of quality governance & patient safety.  The postholder will have responsibility for supporting the quality and patient safety function for a defined number of services based across the country as well as deputise for the Head of Quality and Patient Safety in their absence.

The postholder will line manage one or more Patient Safety Advisors.

The role will have responsibility for: 

  • Preparation of information for the various governance committees, including Quality Management Committee. 
  • Ability to analyse information and succinctly articulate areas of risk or concern to senior managers and the executive team
  • Providing line management, support and guidance for the Patient Safety Advisors
  • Audit activity.  
  • Ensuring robust systems are in place to monitor and to support individual services in ensuring audit compliance and to embed service improvements identified through the audit process 
  • Attendance at local governance meetings across a defined geography. Providing robust challenge and support to ensure services are providing clinical services in line with Newmedica policy and CQC regulation;
  • Take responsibility for the patient feedback agenda, including supporting the implementation of local PPG meetings and other feedback initiatives.
  • Administration and creation of clinical guidelines/policies, disseminating information to the wider group
  • Provide specific project support for the Quality and Patient Safety Team as required
  • Daily review of incidents and complaints for a number of specified services
  • Produce regular reports from and respond to queries using RADAR (integrated Governance IT solution)
  • Analyse report data, highlight areas of concern and propose potential courses of action
  • Analyse incident and complaint feedback and develop and deliver mechanisms to share best practice and learning
  • As a patient safety specialist, to lead or participate in the investigation of relevant incidents on behalf of the Head of Quality & Patient Safety or Director of Operations & Governance.
  • Prepare reports and developing action plans to support quality improvement, working with service partners and clinicians to follow through implementation, ensuring appropriate escalation through the Quality and Patient Safety Team.
  • Co-ordinate investigations and responses to incidents and complaints on behalf of the Quality and Patient Safety Team and ensure appropriate risk assessments are undertaken and acted upon by the clinical management team and clinical staff. 
  • Ensure complaints and incidents are responded to within agreed timescales 
  • Engender a proactive and positive clinical governance culture.
  • Actively participate in Newmedica governance committees
  • Support with subject access request as required.      


  • Deputise for the Head of Quality and Patient Safety in their absence, including undertaking external reporting to statutory bodies as required, issuing patient safety alerts, supporting local teams with patient safety events, commencing patient safety investigations and leading various meetings, including the daily patient safety huddle meetings.
  • Utilise the Newmedica quality governance and risk management information system (RADAR) to identify, mitigate and manage risk/safety trends and recurring themes
  • Analyse, interpret and present data to highlight issues, risks and support decision
  • Take responsibility for designated activity which may entail specific projects or audit work relating to quality governance, compliance, risk management activity or new policy development. 
  • To facilitate the sharing of lessons learnt and improvement from quality governance intelligence. 
  • To be responsible for preparing quality governance performance reports for Newmedica committees
  • In the absence of the Head of Quality and Patient Safety be responsible for organizing, preparing and minute governance committees.
  • To be responsible for preparing quality governance performance reports for local governance meetings, supplying appropriate analysis and trend data to support discussion and learning
  • Attendance at local governance meetings, presentation and interrogation of reports, challenging and supporting local teams with delivery of any quality improvements arising.
  • Ensure the effective operation of systems for: NICE and National Guidance monitoring and compliance CQC Regulation compliance, audit and improvement (including clinical audit), Risk management activity (including incident and risk reporting and escalation, investigation data and trends management, claims), Complaints coordination and response
  • To lead the investigation and analysis of clinical and other safety related incidents and trend occurrence. 
  • To lead the investigation of patient safety incidents
  • To liaise with medical insurers in respect of claims, maintaining an accurate and up to date claims tracker
  • Provide support to for local patient experience and engagement plans and activities
  • Lead the cross organizational learning programme from patient experience activities (PPG Groups, Patient Conversations, Friends and Family Test, NHS Choices), providing analysis of feedback received and proposing options to improve the patient experience.
  • Contribute to meeting CQC regulation standards including compilation of data and submissions and support staff in the preparation for site inspections 
  • Monitor and report service audit performance against set standards, providing support to services as appropriate to achieve against those indicators
  • Be a superuser in the RADAR system and train and instruct others within the business
  • Follow up agreed action plans from investigations or inspections, ensuring that any are implemented in a timely way and that lessons are learned.  Ensure evidence of actions taken is attached to RADAR.  
  • To provide help and support to a range of governance activities relating to Serious Incidents including Duty of Candour & being open, associated complaint handling, incident and risk management.
  • Undertake qualitative and quantitative analysis from governance activities as required and directed by the Head of Quality & Patient Safety, identifying trends and highlighting areas of good practice as well as concern.
  • Maintain accurate and timely governance records, ensuring the maintenance of quality systems and process in work and that of the Quality and Patient Safety team 
  • Provide reports to services and committees as required in respect of trends and learning from serious incidents.
  • Ensure data from incidents and information relevant to the service including near misses, complaints, and audit information is analysed and collated and presented at governance meetings.
  • Participate in CQC style mock inspections and deep dives as required and provide constructive feedback regarding the findings
  • Be responsible for production of the monthly newsletter 
  • Lead specific Quality & Safety initiatives across the Group as required
  • Attend external meetings as required, including commissioner contract meetings where this is requested.
  • Undertake the role of National Safeguarding lead for the region of responsibility.


  • Operational Directors, Clinical Directors
  • Executive Committee 
  • Provide advice and support to clinic teams on patient safety related issues
  • Close working relationship with the Heads of Service Development (East/West)
  • Support Office colleagues, particularly Service Support Group
  • Clinical Assurance Manager & Head of IG/Health & Safety


This role will require UK wide travel.


The postholder will participate in the On Call out of hours patient advice line.



  • Degree level qualification or equivalent experience in a healthcare quality and patient safety related role 
  • Computer literate, including word processing and spreadsheets.
  • Clinical qualification (desirable)
  • Safeguarding level 4 training (desirable)


  • Previous experience of working within a Quality and Patient Safety role.
  • Previous experience of managing people.
  • Excellent understanding of the principles of Clinical & Corporate Governance.
  • Understanding of the health care regulatory environment including but not limited to Care Quality Commission (CQC) fundamental standards and key lines of enquiry (KLOE)
  • Good understanding of healthcare and risk management accreditation systems
  • Understanding of risk management processes and procedures
  • Good understanding of quality improvement techniques- e.g. clinical audit, risk management, complaints, incidents 
  • Knowledge of Information Governance, Data Protection Act and Freedom of Information.
  • Understanding of confidentiality
  • Good knowledge of safeguarding
  • Able to present complex and challenging information to a range of audiences
  • Ability to write concise, factually correct reports from a range of information 
  • Ability to identify evidence of standard implementation and assess compliance
  • Ability to assess the validity and suitability of evidence for mock regulatory inspections.
  • Able to extract and use information from a variety of sources and formats.
  • Able to predict trends by interpreting complex and varied sources of information.
  • Identifies problems and suggests solutions or improvements.
  • Identifies how different information interrelates.
  • Has experience of using clinical information systems.
  • Ability to facilitate changes in practice in collaboration with appropriate multi-disciplinary teams.


  • Leadership skills & experience of managing staff
  • Prioritises & plans work to meet deadlines 
  • Displays a high standard of personal integrity
  • Actively seeks ways to improve efficiency and effectiveness of own performance
  • Agrees & delivers to clear objectives and targets
  • Self-motivated, and able to work autonomously

To apply for this Patient safety manager job or enquire about additional patient safety job opportunities - contact Flame Health Freephone on 0800 085 0858 or if calling from a mobile on 01158 114488 alternatively email careers@flamehealth.com 

Flame Health Associates LLP operates as an Employment Agency & Employment Business

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