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Head of Surgical Services

Job Ref:
FH35715 
Location:
Bristol  
Employment Type:
Permanent 
Sectors:
Bristol, By Location, Healthcare, Nurse
Salary:
  TBC
Published:
26/09/2022
Date End:
 
Start Date:
01/11/2022
Job Description:
Ophthalmology - Head of Surgical
Private Medical - Head of Surgical

 
Flame Health are working within one of the leading providers of NHS-funded ophthalmology services in England.
 
They provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services and they currently deliver over 150,000 patient interactions annually, including outpatient appointments, diagnostic testing, and eye surgery.
ROLE SUMMARY
Due to ongoing business growth, an exciting opportunity has arisen for a Head of Clinical Services to join our clients team. The Head of Surgical Services will be responsible for the safe, efficient and effective operations of high-volume ophthalmology theatres within their facility in Bristol.
 
This is a new leadership role to support the Partners in delivering an excellent standard of patient care and experience whilst leading and developing a growing and leading a multidisciplinary team across a multi-site ophthalmology practice.
You will possess excellent clinical understanding, be able to demonstrate experience of credible leadership, have proven experience of operating at a senior level and be able to work across sites
 
KEY RESPONSIBILITES
 
Operational
  • Responsibility for leading theatre for a number of services locations, working closely with the Operational Director and Clinical Directors to deliver a safe, caring and effective service against NHS England Standard Contract KPIs.
  • A key member of the management team, accountable for directly managing all theatre operations within defined OJV sites
  • Accountable for the operational leadership, planning, robust challenge and support to ensure the service delivers safe and effective surgical services in line with policy, CQC fundamental standards and other regulatory standards.
  • Leadership of the multidisciplinary theatre team including Nurses, Operating Department Practitioners (ODP) and Health Care Assistant
  • Works closely with the business performance and clinic teams to ensure a consistent delivery of service to patients and ‘one team’ approach.
  • Works closely with the Clinical Directors to review clinical performance, discuss issues, action plan as required and plan/ delivery key clinical initiatives e.g. supporting doctors in training
  • Work closely with the Governance Manager, ensuring all regulatory standards are met and audits are completed.
  • Ensuring robust systems are in place to monitor and to support individual services in ensuring delivery of safe, compliant services
  • Identifying and embedding service improvements,
  • Supports the definition of the agenda for All Stop Days
  • Works proactively with Support Office functions to implement national initiatives within the service
Team Leadership
  • Monitoring of staffing requirements to ensure correct skill mix to support capacity, ensuring proactive resource planning is undertaken.
  • Manage recruitment, training, development and retention of clinical colleagues (including HCAs).
  • Engage with national L&D programmes that support efficient use of clinical skills within services, including the use of apprenticeships and support to enable student training.
  • Undertake bi-annual performance development review of all clinical colleagues ensuring each has a personal development plan to optimise their performance and potential for career progression
  • Ensuring colleagues are aware of their roles and responsibilities including mandatory training and statutory registration.
Patient Safety and Governance
  • Supporting the partners to develop an accountable, proactive and positive clinical governance culture within the service based on learning from events and avoiding a blame culture.
  • The clinical governance culture should focus on the CQC fundamental standards for safe, effective, responsive and caring dimensions. and the National Patient Safety Framework
  • Lead the local implementation of the National Patient Safety Framework within theatre, working closely with the Support Office patient safety team.
  • Reviewing and investigating incidents and complaints for the OJV service sites and production of responses ensuring that appropriate risk assessments are undertaken and acted upon by the management team and clinical colleagues in conjunction with the Clinical Governance Manager.
  • Represent the service at national clinical forums including the Theatre Practitioners Forum, and best practice/ changes to policy and procedure from all committees are implemented within the service
  • Utilise the quality governance and risk management information system (RADAR) to identify, mitigate and manage risk/safety trends and recurring themes.
  • Take responsibility for designated activity which may entail specific projects or audit work relating to clinical quality governance, compliance, risk management activity or new (local) policy development.
  • Support the preparation of local and contract quality governance performance reports
  • Lead all local governance meetings, presentation and interrogation of reports, challenging and supporting local teams with delivery of any quality improvements arising
  • Ensure the effective operation of systems for: NICE and National Guidance monitoring and compliance CQC Regulation compliance, audit and improvement (including clinical audit), Risk management activity (including incident and risk reporting and escalation, investigation data and trends management, claims), complaints coordination and response
  • To provide help and support to a range of governance activities relating to Serious Incidents including Duty of Candour and being open, associated complaint handling, incident and risk management
Policy, Reporting, Quality and Service Improvement
  • Administration of clinical guidelines/policies and clear dissemination of information
  • Leads the compilation of monthly reports to support the contractual obligations of the business and ensures good quality reports are submitted on time
  • Preparation of reports and development of action plans to support quality improvement, working with service partners and clinicians to follow through implementation, ensuring appropriate escalation through and interfacing with the  national Governance structures
  • Participate in CQC style audits as requested, and provide constructive feedback regarding the findings
  • Take part in the on-call rota, as required.
THE INDIVIDUAL
Education & Qualification
  • Degree level qualification or equivalent experience in a healthcare governance related role
  • Registered Nurse or Operating Department Practitioner with valid NMC/ HCPC registration (as appropriate to the role)
  • Demonstrable clinical leadership experience
  • Computer literate, including word, excel to include a working knowledge of spreadsheets, PowerPoint and database/ information systems
Experience & Knowledge
  • Experience of working within a multi-site clinical environment is desirable but not essential
  • Good working knowledge of NHS policy landscape
  • Excellent working knowledge of Fundamental Standards and CQC requirements.
  • Proven experience of a leadership role within a medical business, surgical centre or hospital.
  • Demonstrable experience of delivering operational projects and facilitating change
  • Good understanding of the principles of Clinical & Corporate Governance.
  • Good understanding of the health care regulatory environment including but not limited to Care Quality Commission (CQC) fundamental standards and key lines of enquiry (KLOE)
  • Good understanding of healthcare and risk management accreditation systems, processes and procedures
  • Ability to write concise, factually correct reports from a range of information
  • Ability to identify evidence of standard implementation and assess compliance.
  • Able to extract and use information from a variety of sources and formats and predict trends by interpreting all relevant information.
  • Demonstrable ability to facilitate changes in practice in collaboration with appropriate multi-disciplinary teams.
Skills & Personal Attributes
  • Excellent communication skills – both verbal and written
  • Strong, evidenced influencing and negotiation skills,
  • Ability to motivate, challenge and engage individuals and teams
  • Strong verbal and written communicator, who is able to build strong trusting relationships internally and externally
  • Demonstrates initiative, creativity and pragmatism in problem solving
  • Strong organisational skills, and ability to apply sound commercial judgement and risk management
  • Self-starter who is comfortable working in a fast moving, results orientated organisation independently and dealing with ambiguity
  • Identifies problems and suggests solutions or improvements.
  • Displays a high standard of personal integrity
  • Actively seeks ways to improve efficiency and effectiveness of own performance
Key Working Relationships
  • Internal - Engage with the Bristol Management Team, Operational and Clinical Partners and clinic teams as required to maintain robust corporate governance structures.
  • External - Support Office teams including: Operations, Governance, Commissioning, Marketing, Finance, Business Development, Property, HR and L&D. Referral Development Manager
  • Governance - Provide advice and support to clinic teams on the reporting, management and investigation of incidents and complaints, including Root Cause Analysis as required.
Travel
 
This role will require regional travel and occasional travel to support national forums.
 


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