Experienced Optical Advisor Jobs Swanley

Job Description:

• Part time 2-3 days per week with alternate Saturdays
• Independent practice
• Real focus for customer care
• Salary £21k
• Must have dispensing experience 
• Small store

• To maintain high levels of customer service and liaise with the Optometrist
• Good timekeeping
• Speak to patients to get detailed lifestyle information to be able to make recommendations
• Give advice to patients on lens types, coatings, frame and styling
• Contact lens teaches
• Take frame and facial measurements to ensure the correct fit and positioning
• Fit spectacles and carry out repairs and adjustments
• Discuss low vision aids where relevant
• Discuss vision-related matters with patients, and offer advice and reassurance
• 3 way handovers from the Optometrist
• Discuss and recommend the use of eye drops and eye hygiene
• Give out Business cards and google review cards
• Liaise with and write referral letters when required
• Carry out hearing screenings, actively promote hearing services
• Responsible for dispensing and fitting children and low vision spectacles (Supervise unqualified members of the team)
• Keep accurate legible patient records - optix
• Correctly complete GOS/eGOS forms and adhere to GOC and NHS compliance
• Ensure you understand offers and prices available
• Work with the team towards targets
• A+N data updated - Communication preferences
• Stock check of contact lenses, solution, frames - making sure all-in date and reorder when required
• Cleaning practice - ensure covid secure
• Carry out quarterly team reviews, set clear objectives and expectations. Challenge underperformers and manage attitudes
• Deal with complaints
• Implement instructions
• Carry out weekly meetings with the teams
• Monitor certain admin tasks/reports and deal with any issues that arise
• Ensure yourself and the team achieves and adheres to the business performance standard
• Support the rest of the team

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